card payment at a point of sale

Report Lost or Stolen Card

Losing a card can be stressful; replacing it shouldn’t be. Our Customer Service Representatives strive to provide you ease of mind with multiple options for safeguarding your personal information and finances.

Options & Recommendations

For stolen cards, we highly recommend that you suspend your card upon noticing that it is missing. Following suspension, please call one of the numbers listed below to close your card.

During business hours

To report a lost or stolen card during regular business hours, it’s as simple as calling (423) 949-2146 and asking to speak to a Customer Service Representative.

After business hours

Even if we’re closed you’re not left unprotected. You can call the number below corresponding to your type of card to protect yourself against fraud.

Debit Cards: 888-297-3416
Credit Cards: 1-800-854-7642
DIGITAL WALLET

A more secure way to spend.

Pay faster in the checkout line by using your phone as a means of payment. Digital Wallet encrypts your card to limit information stored by retailers to protect you against potential fraud.
 
customer paying with phone at a coffee shop