Welcome to Mountain Valley Bank! Our customers are the reason we have been serving the Southeast Tennessee area for over a century, and we are pleased that you are visiting our website.

FDIC CONSUMER ALERT

Please be aware that during the holiday season scammers will be out in full force trying to get you to give them your account information by email and phone. Below are a few guidelines that will apply to Mountain Valley Bank and all financial institutions. Please read this below information to better prepare yourself and your loved ones during the holiday season. Please pass this on to your friends and family and anyone that you feel might benefit from this information.

• Asking for personal information should raise a red flag. Mountain Valley Bank will never ask you in an email or by phone to give any personal information, such as your Social Security number, ATM or Debit Card PIN.
• Urgent appeals claim that your account may be closed if you fail to confirm, verify or authenticate your personal information. Mountain Valley Bank will not ask you to verify information in this way.
• Messages about system and security updates claim that the bank needs to confirm important information due to upgrades and state that you must update your information online. Mountain Valley Bank will not ask you to verify information in this way.
• Offers that sound too good to be true often are. You may be asked to fill out a short customer service survey in exchange for money being credited to your account, and you are then asked to provide your account number for proper routing of the supposed credit. Mountain Valley Bank will not request your information in this way.
• Typos and other errors are often the mark of fraudulent emails or websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

Have a great holiday season!

To report lost or stolen debit cards after hours, please call
1-800-472-3272.

NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS