Lost or Stolen Card

Losing a card can be stressful; replacing it shouldn’t be. Our Customer Service Representatives strive to provide you ease of mind with multiple options for safeguarding your personal information and finances. 


Options & Recommendations

If you’ve temporarily misplaced your card, an immediate solution would be for you to use CardValet® to suspend your card’s activity until recovered.

For stolen cards, we highly recommend that you suspend your card upon noticing that it is missing. Following suspension, please call one of the numbers listed below to close your card.

During business hours

To report a lost or stolen card during regular business hours, it’s as simple as calling (423) 949-2146 and asking to speak to a Customer Service Representative.

After business hours

Even if we’re closed you’re not left unprotected. You can call the number below corresponding to your type of card to protect yourself against fraud.

Debit Cards: 1-800-472-3272
Credit Cards: 1-855-256-9776


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